Unisys Company invites applications for the post of Service Desk Associate LI. - 2024
.jpg "Unisys: Service Desk Associate L1 (Freshers)") |
| UNISYS HIRING! |
Job Roel: Service Desk Associate L1. (International Voice Process)
Company: Unisys
Job Location: Hyderabad, India
Experience:
Last Date of Online Registration:
Educational Qualification:
Any Graduate
Skills:
The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web, or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating, and resolving incidents and requests.
Responsibilities:
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Job Location: Hyderabad, India
Experience:
- Fresher
Last Date of Online Registration:
- 30-07-2024
Educational Qualification:
Any Graduate
- Minimum qualification for any Engineering or Non-Engineering Graduates (Degree) (2021 and 2022 Batches)
- Excellent verbal and written communication.
- Good Knowledge of Operating Systems, Hardware, Networking, and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to evaluate situations properly and immediately provide effective solutions
- Application Procedure: Through Online
The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web, or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating, and resolving incidents and requests.
Responsibilities:
- First point of contact for all end-user-reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow-up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLAs. Maintains records of calls and ensures all cases are updated in the system
- Support multiple clients through customer service professionalism and insight.
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