Cyient Hiring 2024
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Job Role: Executive Tech Support
Company: Cyient
Desirable Skills:
Multitasking, Oral Communications, Customer Relationship Management (CRM), Customer Service, Call Center, Communication, Taking Initiative, Standard Operating Procedure (SOP), Time Management, Customer Follow-Ups.
Skills required:
• Strong written and verbal communication skills
• Ability to work autonomously – Highly self-disciplined
• Some level of previous call center or customer management experience is highly desirable
• Effective and efficient use of all relevant systems to access information and provide relevant solutions for the customer
• Excellent time management skills with the ability to meet respective performance measures
• Tech savvy and ability to navigate through multiple systems and applications
• Troubleshooting skills in managing and resolving customer issues and queries succinctly
• Have the ability to multitask while on the phone with customers
• Note-capturing and typing skills
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| Cyient Hiring |
Job Role: Executive Tech Support
Company: Cyient
Job Location: Hyderabad. India
Educational Qualification:
Skills:
Multitasking, oral communications, customer relationship management, customer service, call center, communication, taking initiative, standard operating procedure, time management, customer follow-ups, troubleshooting typing skills.
Application Procedure:
Educational Qualification:
- Any Graduate.
Multitasking, oral communications, customer relationship management, customer service, call center, communication, taking initiative, standard operating procedure, time management, customer follow-ups, troubleshooting typing skills.
Application Procedure:
- Through Online.
Desirable Skills:
Multitasking, Oral Communications, Customer Relationship Management (CRM), Customer Service, Call Center, Communication, Taking Initiative, Standard Operating Procedure (SOP), Time Management, Customer Follow-Ups.
Skills required:
• Strong written and verbal communication skills
• Ability to work autonomously – Highly self-disciplined
• Some level of previous call center or customer management experience is highly desirable
• Effective and efficient use of all relevant systems to access information and provide relevant solutions for the customer
• Excellent time management skills with the ability to meet respective performance measures
• Tech savvy and ability to navigate through multiple systems and applications
• Troubleshooting skills in managing and resolving customer issues and queries succinctly
• Have the ability to multitask while on the phone with customers
• Note-capturing and typing skills
Job Description:
As a customer service consultant, you utilize your knowledge of the client’s processes and systems to support the activation of customer services and efficiently remediate issues and problems that may arise during the order lifecycle to minimize impact on customers.
About the Role:
1. Apply knowledge of the client’s processes and systems to independently manage a customer's order throughout its life cycle, whilst keeping the customer informed of progress through call & message channels.
2. Coordinate with the supply chain department to initiate dispatch of devices in a timely manner and ensure activation of these devices prior to delivery at the customer's premises.
3. Demonstrate strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules, and following up on device returns.
4. Ability to flex across multiple areas of the order management process in response to changes in demand and manage multiple queues concurrently to ensure orders are processed in a timely manner.
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