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Cognizant: Process Executive - Data job

Cognizant Hiring - globalinfo9

Job Role: Process Executive job

Job Location: Hyderabad, Telangana, India

Job ID: 00058336324

Employee Status: Full-Time Employee

Shift: Day Job

Travel: No

Educational Qualification: 

• BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Roles and Responsibility:

• Administering and helping to manage Client Product support for the customers who call/chat or email in the support center.

• Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).

• Client products to the customer (Analytics, YouTube, etc).

• Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with the BD team to increase the span of services and add new clients.

• Create and manage Risk and mitigation plans based on discussions with project stakeholders.

• They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.

• Report to the manager on performance status and any escalations.

Web:

Design and develop internet/intranet web pages in the prescribed format adhering to client requirements within the agreed TAT

Design:

Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy

• Customer Relationship Management.

•  Provide information, educate customers to update trackers, update required applications & tools, and keep SMEs and TL informed of new issues.

People/Team:

• Contribute to and participate proactively in knowledge-sharing sessions.

• Participate and contribute to organizational activities.

Must-Have Skills:

• Speaking English

Good To Have Skills:

• After Sales & Service (Tech)

Important Links:

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About Cognizant:  

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies globally. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.